✉️ Contact Bite Store
Three real channels · support runs 24/7 · Last updated: 28 October 2026
1. Support ticket — fastest for anything order-related
Tickets are the only channel where the team can see your order, wallet and delivery history in one place, so use this for warranty claims, pending orders, delivery problems and wallet questions.
- Sign in and open the Support page.
- Give the ticket a clear subject — for example "Order #1234 not delivered" or "Canva panel login failing".
- Paste the order number, the listing name, and what you have already tried.
- Attach one screenshot of the error or of the delivered credentials (mask the password).
Every ticket stays in your account with the full history, so you never have to repeat yourself in a second message.
2. Telegram — quickest for a short question
Our Telegram support channel is https://t.me/bite_storee_bot. It is the right place for a fast "which listing should I pick" question or to confirm stock before you pay. For anything that needs a refund or a replacement, open a ticket instead — Telegram chat cannot verify an order.
3. Email — for invoices, records and anything formal
Write to storebite467@gmail.com. Use email when you need a written trail: business invoices, tax records, complaints, or a warranty claim you want documented. Include your order number in the subject line so it lands in the right queue.
What to include so you get one-reply answers
- Your order number (it looks like ord_…) — it is on the order page and on the PDF invoice.
- The listing name exactly as it appears in the catalogue, since similar products have different warranties.
- For payments: the network and transaction ID of the transfer, never a screenshot of your wallet balance.
- For delivery issues: a screenshot of the error, plus what you already tried.
Response times
Support runs around the clock and most tickets get their first reply within a couple of hours; during peak shopping hours it is usually much faster. Warranty claims are handled in the order they arrive, so a claim raised inside the warranty window stays valid even when the queue is long.
Before you message: the two-minute self-check
- Is the order actually paid? An unpaid order stays pending and delivers nothing.
- Is it a manual listing? Those are fulfilled by a person and take a few hours by design.
- Have you checked the delivered text for email | password | 2FA? Most "nothing arrived" messages are a delivery sitting in the order page.
- Did the plan line in the app's own settings confirm the upgrade? That single check explains most access complaints.
If all four are fine and it is still not working, send the ticket — that is exactly what the warranty is for. The rules are in the Refund & Delivery Policy.
Official channels only
These three channels are the only official ones. Nobody from Bite Store will message you first asking for a password, a payment outside the store, or a wallet seed phrase. If someone does, it is not us — report it through the Support page.
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